Thank you for purchasing one of our Rugged Xtremes Industrial products.
From all of us at Rugged Xtremes, we hope that you find our products to be the perfect investment in either keeping your tools organised and readily available, your lunch cold in our Crib Bags or maybe your feet comfortable in our Socks.
Every Rugged Xtremes product is built to withstand the rigors of professional use and come complete with a comprehensive 24 month Warranty. (12 months for the ESSENTIALS range)
Should you have a warranty issue, we recommend you return the item directly back to us for further investigation.
All claims are dealt with on a priority basis, and we will repair it if possible or replace all valid warranty items.
Before arranging the claim, please clean your product before returning it to us to assist in speeding up the review process.
Normal wear and tear, modifications, alterations, negligence, damage and use for a purpose other than for which it was designed, are not covered by the Rugged Xtremes Warranty.
Send your Rugged Xtremes product needing warranty attention or repair to:
Unit 1/14 Elmsfield Road
Midvale, Western Australia
Phone: +61 8 9274 8889
Postage of all products will be at the customer's expense. There will also be a charge for repairs not covered by the Warranty, for which you will be notified of the amount prior to any work being started.
Proof of Purchase must be presented when making any Warranty Claims with all Rugged Xtremes products.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
Once the claim has been approved and dealt with, Rugged Xtremes will return the product to your Australian address without delay using our nominated Freight Partner and at our expense.
Our Rugged Xtremes community is always welcome to provide feedback as we move forward with improving and expanding our product lines.
Send us what you think – firstname.lastname@example.org